nps is ALL about growth - IN Customer loyalty which drives growth in sales & profit. it's a growth tool being used at leading companies around the world. they are using nps to build, grow and improve value creation.
the nps tool correlates directly with future sales and profit growth. Customer satisfaction, on the other hand, does not correlate to future growth. therefore, isn't it time to measure what drives tomorrow's results not yesterdays?
bpa has implemented and supported numerous organizations across multiple industries in building and creating a robust and impactful nps program that has delivered significant improvements. below are a few slides showing a high level overview of the steps we would take to help you add nps to your value creation toolkit